PV Cloud Terms of Service

Last updated: 9 October 2026

These terms apply when you create a PV Cloud account or use PV Cloud (the "service"). If you use it for a company or other organisation, you accept them for that organisation and confirm you are authorised to do so. If you do not agree, please do not use the service.

1. Who we are

PV Cloud is supplied by Khan Nathan Kyle Thompson trading as PV Cloud, a sole trader in Australia (ABN 29 344 700 828), referred to here as "we" or "us". You can contact us at contact@pv-cloud.com.

2. The service

PV Cloud is software for checking pressure vessel nozzle designs. It applies published methods (including WRC 537, WRC 297, ASME Section VIII Division 2 and AS 1210) to the inputs you provide and produces calculation results and reports. It is supplied for business use by engineers and engineering organisations.

You need to be at least 18 and to keep your sign-in details secure. You are responsible for activity on your account. An account is for one named person; please do not share a login.

3. Engineering responsibility

PV Cloud is a calculation tool. It does not replace engineering judgement, and it does not certify a design as safe or compliant. In particular:

  • The engineer of record for a design remains responsible for it, including the choice of method, the inputs, the interpretation of results and compliance with the codes, standards and regulations that apply.
  • Every report is subject to review by a qualified engineer. Results must be independently checked and signed off by a suitably qualified and competent engineer before they are used in any design, submission, fabrication, repair or operating decision.
  • Results are only as good as the inputs. You are responsible for checking that the inputs, units and assumptions shown in each report match your design.
  • The published methods have stated limits of applicability. Where the service warns that a design is outside those limits, the results should not be relied on without further analysis.

4. Calculation defects

If we confirm a defect in the service's calculations that affects reports users have generated, we will notify affected users by email within 5 business days of confirming it. The notice will describe the defect, the kinds of design and inputs it affects, and what to do about reports already issued. A defect is "confirmed" once we have reproduced it and established that it changes a reported result. You can report a suspected defect to contact@pv-cloud.com.

5. Plans and prices

  • The plans, what each includes and their prices are shown on the pricing page. The Free plan costs nothing, allows 5 designs in total and produces watermarked reports. The paid plans (Solo, Pro and Team) produce clean reports and allow unlimited designs.
  • A design is each new nozzle design you create. Editing or re-running an existing design does not count as a new design.
  • Solo and Pro are subscriptions billed monthly or annually, in advance. A subscription renews automatically at the end of each billing period until you cancel it (section 7). Team is arranged with us directly; contact us to set it up.
  • Features the pricing page marks "Coming soon", including finite element analysis (FEA), are not yet part of the service and are not part of what you pay for until we release them.
  • Where a plan includes unlimited use of a compute-heavy feature, it is subject to fair use: your compute usage in a month can't exceed the value of your subscription. If it would, we may limit further runs for the rest of that month. You will never be charged more than your plan price.
  • If we change a plan's price, we will email you at least 30 days before the change applies to your subscription. It takes effect from your next renewal after that notice, and you can cancel before then.

6. Payment, our reseller and GST

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Prices are in Australian dollars and include GST. As the merchant of record, Paddle charges any GST, VAT or sales tax that applies where you are, and issues your receipts and tax invoices. When you buy a plan you also accept Paddle's buyer terms, which Paddle shows at checkout. We do not see or store your card details.

7. Cancelling a subscription

You can cancel a subscription at any time by emailing contact@pv-cloud.com, or from the billing link on your account page where one is shown. Cancellation takes effect at the end of the current billing period: you keep your plan until then and are not charged again. Your account then moves to the Free plan, and your existing designs and reports stay available.

8. Refunds

Refunds are covered by our refund policy. In short, you can ask for a full refund of a payment within 30 days of it being taken.

9. Team plans and shared access

A Team plan covers the named users your organisation adds, of whom only the number of concurrent users in your plan can be signed in at once. Each named user still has their own login, and section 2 still applies to each of them.

10. Support

We respond to support requests sent to contact@pv-cloud.com. How quickly depends on your plan, as shown on the pricing page: Free is best effort, Solo within 3 business days, Pro has priority support, and Team within 4 business hours. Business days are Monday to Friday, excluding public holidays in Queensland, and we work on Australian Eastern Standard Time (AEST). A response means a reply from a person, not necessarily a fix.

11. Your data and privacy

  • You own your designs, inputs and the reports you generate. You give us permission to store and process them only to provide, secure and support the service.
  • We treat your design data as confidential and do not include design values in our product analytics.
  • How we handle personal information is set out in our Privacy Policy.
  • You can export your reports while your account is active. If you close your account, we delete your design data within 30 days, apart from records we must keep by law (for example, billing records).

12. Acceptable use

Please do not use the service unlawfully, try to break or overload it, get around payment, plan limits or the report watermark, access other users' data, or copy, resell or reverse engineer the software. We may suspend or close an account that does, after warning you where that is reasonable.

13. Our intellectual property

We own the PV Cloud software, its calculation engine and its content. You have a non-exclusive, non-transferable right to use the service, and the reports you generate, for your business while your account is in good standing.

14. Availability and changes to the service

We work to keep the service available and accurate, but we do not promise it will be uninterrupted or error-free. We may improve or change features over time. If we remove a feature that is a material part of your paid plan, we will tell you in advance and refund the unused part of any period you have paid for.

15. Limitation of liability

Subject to section 16:

  • Our total liability to you for all claims arising out of or in connection with the service or these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
  • We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or opportunity.
  • We are not liable for loss arising from a design, report or decision that was not reviewed and signed off as described in section 3.

These limits do not apply to liability that cannot lawfully be limited, including for fraud or for personal injury or death caused by our negligence.

16. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, that you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where the law lets us limit our liability for failing to meet a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

17. Changes to these terms

We may update these terms, for example to reflect changes to the service or the law. If a change is material and to your disadvantage, we will email you at least 30 days before it takes effect. If you do not accept it, you can cancel your subscription or close your account before then and we will refund the unused part of any period you have paid for. Otherwise the updated terms apply from the date shown at the top of this page.

18. Governing law

These terms are governed by the laws of Queensland, Australia. Both of us submit to the non-exclusive jurisdiction of the courts of Queensland and the courts that can hear appeals from them.

19. Contact

Questions about these terms, payments, refunds or support: contact@pv-cloud.com.