PV Cloud Refund Policy

Last updated: 9 October 2026

30-day refunds

If you are not happy with a paid plan, email contact@pv-cloud.com within 30 days of a payment and we will refund that payment in full. No reason is needed. This applies to monthly and annual payments for Solo and Pro, and to Team payments.

How refunds are paid

Paddle.com, our online reseller and merchant of record, processes every payment and refund. Refunds go back to the payment method you used, usually within 5 to 10 business days of approval, depending on your bank. Paddle may also contact you about a refund.

After a refund

Refunding a subscription payment cancels that subscription, and your account moves to the Free plan. Your designs and the reports you have already exported stay yours.

Cancelling instead

You can cancel at any time without asking for a refund. Cancellation takes effect at the end of the current billing period and you are not charged again. See section 7 of the terms of service.

Your rights under the Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law and any other law that cannot lawfully be excluded. If the service has a major failure, you are entitled to a remedy under that law whether or not you are within 30 days.

Contact

Refund requests and questions: contact@pv-cloud.com.